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At du999, your account data belongs to you. This policy explains what we collect when you use our platform, how that information is stored, and the steps you can take to review or update it. Access to our platform depends on your local law and eligible regions.
When you create an account on du999, we collect the information you provide during registration — your contact details, login credentials, and the payment method records tied to your wallet activity. For Bangladesh accounts, this includes transaction records from bKash and Nagad where those rails are used to fund or withdraw from your account. We retain this data to maintain accurate account histories, process wallet requests, and respond to support queries you raise with us. We do not sell your personal information to third parties. Data shared with payment processors — including bKash and Nagad — is limited to what those services require to complete a transaction. Our platform uses standard encryption for data in transit and access controls for stored records. Cookies and session data are used to keep you logged in and to remember your account preferences across visits. You can manage cookie settings through your browser, though disabling certain cookies may affect how account features work on your device. This policy applies to accounts registered and active in eligible regions. If your local law places additional requirements on how your data is handled, those requirements apply alongside this policy. We update this document when our data practices change, and the current version is always available at this address. Continued use of your account after an update means you have read the revised terms.
This policy applies specifically to data collected through your du999 account and the platform's own services. It does not extend to third-party sites you may reach through links on our pages.
Covers data collected when you register, log in, or update your account details on du999. This includes your contact information, device session data, and any verification steps completed through your account page.
Covers records of deposits and withdrawals processed through your account wallet, including bKash and Nagad activity. These records are retained for account history and support purposes.
Covers your interaction with games and features available inside the du999 platform. Game session data tied to your account falls within this policy's scope.
Does not cover data practices of external payment processors, game studios, or any site you navigate to outside du999. Those services operate under their own privacy terms, which we encourage you to review separately.
You have practical options for managing the personal data held in your du999 account. If you want to see what information we hold, you can submit a data access request through our support channel and we will provide a summary of your account records. If any detail is incorrect — a contact address, a linked mobile number — you can update it directly from your account settings page, or ask support to correct it on your behalf. If you want to raise a question about how your data is used, our support team handles policy queries alongside account queries. You do not need a separate channel. For requests to delete account data, contact us in writing through the support route; we will confirm what can be removed and what must be retained for transaction record purposes under applicable rules. All requests are handled in the order received.
Submit a data access request via support to receive a summary of the personal information held in your account, including transaction history and contact details on file.
Update your contact information directly from the account settings page. For fields you cannot edit yourself, contact support with the correction and your account reference.
Send your question through the standard support channel. Policy queries are handled by the same team that manages account help — no separate form is needed.
Contact us in writing to ask what account data can be deleted. We will confirm which records can be removed and which must be kept for transaction compliance purposes.
If you have a question about this privacy policy or want to act on your data rights, use the contact routes published on du999. We do not list channels or hours we cannot stand behind.
Open the chat widget from any page on du999 to reach the support team directly. Use this route for account-level data questions or to start a correction request.
Send a written request to the support email address listed in your account help section. Written requests are the recommended route for data access and deletion queries.
The help section inside your account contains policy documents and contact links. Check there first for answers to common data questions before raising a support ticket.
We apply access controls and encryption to the data stored in your account. Our approach to data security is built around limiting who inside our operation can access personal records and ensuring that payment data — including bKash and Nagad transaction logs — is handled only by the systems that need it to process your wallet requests.
Account records are kept for as long as your account is active and for a period after closure as required by applicable rules. Transaction records tied to bKash and Nagad activity are part of this retained history and can be referenced in support queries.
We use session cookies to maintain your login state and preference cookies to remember account settings. You can adjust cookie permissions in your browser settings. Disabling preference cookies may change how certain account features behave on your device.
Your account is protected by the login credentials you set at registration. We recommend using a unique password not shared with other services. If you suspect unauthorised access, contact support immediately through the live chat or email route.
When our data practices change, we update this page and note the revision. Continuing to use your account after a policy update indicates you have reviewed the new version. Contact support if you have questions about any change.
Answers to the questions we hear most often about how your data is handled on du999.
We collect the contact details and credentials you provide at registration, along with device session data when you log in. If you use bKash or Nagad to fund your account, transaction records from those rails are also stored as part of your account history.
Yes. Submit a data access request through our support channel — live chat or email — and we will provide a summary of the personal information held in your account, including contact details and transaction records on file.
For most fields, you can update details directly from the account settings page. If a field is locked, contact support with the correction and your account reference and the team will update it on your behalf.
We share data with payment processors like bKash and Nagad only to the extent needed to complete your wallet transactions. We do not sell personal information. Game studios on the platform operate under their own data terms for session data within their titles.
Account records are retained while your account is active and for a period after closure as required by applicable rules. Transaction records, including bKash and Nagad history, are part of this retained data and are available to reference in support queries.
Send a written request through the email support route listed in your account help section. We will confirm which records can be removed and which must be kept for transaction compliance. Access to this process depends on your local law and eligible regions.